Peace of Mind Guaranteed
Shipping, Returns, Exchanges, Be-Assured
Shipping, Returns & Be Assured
Peace of Mind, Guaranteed
DOMESTIC SHIPPING
At ALPHX, we want to make sure your experience is as seamless as possible. That’s why we offer free shipping on domestic orders of $75.00 or more. Restrictions apply.
Free Shipping
- Free Shipping on Orders $75+: Domestic orders within the U.S. qualify for free shipping when your order total (without tax or shipping) reaches $75.00 or more.
- Free Shipping on All Returns: Subject to our return policy, all domestic returns are shipped free of charge.
Shipping Method
Domestic orders are shipped via UPS Ground with tracking information provided. From time to time we may choose other carriers to provide our free shipping.
Continental U.S. Shipping Times (UPS Ground Service)
| East Coast | 2-3 Days |
| Midwest | 3-4 Days |
| West Coast | 4-5 Days |
These estimates are based on typical delivery times and may vary due to factors such as weather conditions, holidays, or other unforeseen events. For the most accurate and up-to-date information, it's always best to check directly with UPS through their website or customer service.
At checkout you may choose alternate services and their associated rates.
BE ASSURED
We want you to give ALPHX a risk-free try. If you find that our product isn't for you (though we’re confident you’ll love it), your purchase is on us. Here's how it works:
- First Purchase Only: The Be Assured guarantee applies to your first underwear purchase from ALPHX.com.
- Multiple Items: If you purchase more than one pair, try on just one before removing the others from their packaging. If the first pair isn’t right, the rest can still be returned under our standard return policy.
- Refund Process: If ALPHX isn’t a fit for you, we'll happily issue a refund. We'd love to hear your feedback to help us improve.
- One Use Per Household: The Be Assured guarantee is limited to one use per household and must be claimed within 30 days of the original purchase date.
To be eligible for a Be-Assured Guarantee, you must complete the brief questionnaire. Your responses are important to us as we constantly seek ways to improve the ALPHX experience.
Please note that you will be refunded the product price not any associated shipping costs.
RETURNS
ALPHX underwear in their original, unworn, and unwashed condition may be returned for a refund up to 30 days after the original purchase date. We'll even cover the shipping cost.
FAST FREE EXCHANGES
We understand the hassle of ordering the wrong size. That’s why we offer fast, free exchanges.
- Easy Exchanges: If you need a different size or color, we’ll send out your replacement items immediately, without waiting for your return to be processed.
- Price Protection: The replacement items will be shipped at the same price you paid for the original order.
- Shipping Costs Covered: Both the return and the new items ship free of charge.
ALPHX underwear in their original, unworn, and unwashed condition may be exchanged for an alternate size or color up to 30 days after the original purchase date.
Experience ALPHX with confidence, knowing that we’ve got your back every step of the way. Thank you for choosing ALPHX!
INTERNATIONAL SHIPPING POLICY
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We have enhanced our International Shipping Process to provide faster service and an improved overall experience. Our new process includes collecting prepaid duties where applicable to avoid unnecessary customs delays.
Duties, Taxes, and Shipping Costs
You will be charged the appropriate duties and taxes where required, in addition to the shipping cost for DHL’s Standard International Service. These charges will be clearly displayed at checkout.
Delivery Estimates and Tracking
At checkout, you will be shown the estimated delivery time as quoted by DHL. For most locations, the estimated delivery time is between 6-12 business days. A tracking number will be provided in your confirmation email for you to monitor your shipment.
Free Shipping on Orders of $75.00 USD and Above
Customers shipping orders to the following countries will enjoy free shipping on orders of $75.00 USD or more: Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Mexico, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the U.K.
Orders up to $74.99 USD will be charged a flat rate of $10.00 USD.
Discounted Shipping Rates
Customers shipping to the following countries will enjoy discounted rates from DHL. Rates and estimated delivery times will be shown at checkout: Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Curaçao, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lesotho, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Nigeria, Niue, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Réunion, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, South Africa, South Korea, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Taiwan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vietnam, and Zambia.
Additional Charges
The customer is responsible for any additional taxes and duties owed.
Be Assured Guarantee
Our Be Assured Guarantee applies to international orders as well. Customers will be refunded for the price of the product only. You will not be refunded for shipping costs.
ALPHX underwear in their original, unworn, and unwashed condition may be returned for a refund up to 30 days after the original purchase date. Customers are responsible for all return shipping costs.
Transport Delays and Expedited Shipping
Delivery times are estimates only and may be subject to delays beyond our control. You will also be given options for expedited shipping at checkout.
We are committed to providing the best possible service and ensuring your satisfaction with every order. Thank you for choosing ALPHX!