Applies to first pair only, refund on product price, one use per household within 30 days

Lowest-priced item in multi-pair orders; product-only refund

Designed to help you find your fit without worry

To be eligible for the Be Assured Guarantee, you must submit the official request form within 30 days of your original purchase. This helps us gather your feedback and ensure a smooth experience.

Please note: The Be Assured Guarantee is a limited-time offer. ALPHX reserves the right to modify or discontinue this policy at any time without notice.

Customers shipping orders to the following countries will enjoy free shipping on orders of $75.00 USD or more: Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Mexico, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the U.K.

Orders up to $74.99 USD will be charged a flat rate of $10.00 USD for the same countries listed above.

Customers shipping to the following countries will enjoy discounted rates from DHL. Rates and estimated delivery times will be shown at checkout: Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Curaçao, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lesotho, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Nigeria, Niue, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Réunion, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, South Africa, South Korea, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Taiwan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vietnam, and Zambia.

You will be charged the appropriate duties and taxes where required, in addition to the shipping cost for DHL’s Standard International Service. These charges will be clearly displayed at checkout.

Additional Charges

The customer is responsible for any additional taxes and duties owed.

At checkout, you will be shown the estimated delivery time as quoted by DHL. For most locations, the estimated delivery time is between 6-12 business days. A tracking number will be provided in your confirmation email for you to monitor your shipment.

Transport Delays and Expedited Shipping

Delivery times are estimates only and may be subject to delays beyond our control. You will also be given options for expedited shipping at checkout.

We are committed to providing the best possible service and ensuring your satisfaction with every order. Thank you for choosing ALPHX!

We gladly accept international returns under the same conditions as our domestic policy—within 30 days of delivery, and items must be unworn and unwashed.

Return Shipping:

Customers are responsible for return shipping costs.

Exchanges:

We’re happy to offer exchanges! Outbound shipping for replacement items will follow our standard international rates:

• Free shipping on orders over $75 USD (to select countries)
  
• Flat rate shipping on orders $74.99 and under
  shipping on orders $74.99 and under
  
• Discounted rates available for all other destinations
  
  

Refunds:

• Refunds are issued for the product price only. Original shipping fees, taxes, and tariffs are non-refundable.

Please note: At this time, our Be Assured Guarantee is not available for international orders.