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Shipping, Returns & Be Assured

Shipping

We don’t think Shipping Costs should come between us. That’s why we offer free shipping on every purchase. Restrictions Apply

  • Free shipping on every order within the U.S.
  • Free shipping on all returns within the U.S. subject to our return policy
  • Free Shipping on Orders over $50 to Canada, Mexico, the U.K.,the EU, Australia, and New Zealand.
  • Flat-Rate international shipping to many countries
  • Competitive international shipping rates to most remaining countries. If we missed some, we apologize. Please let us know so we can rectify.  
  • We will continue to update our distribution over time.

All domestic orders will be shipped within 24 hours of receiving your purchase order. 

Domestic orders are shipped via USPS First Class: tracking information provided.

Please Note that the USPS has paused shipping to several countries due to COVID-19. If this affects you, check back in a bit to see if this situation has changed.  

 

BE ASSURED

Give ALPHX a risk-free try, and if we’re not for you (we think we’re a catch btw), your purchase is on us. 

We believe we make a damn good product, but we understand that every man’s body is different, and we may not be right for everyone. That’s why we remove any risk for you to try ALPHX. If it doesn’t work for you, no hard feelings. We’d love to know why so we can continue to improve, but we will happily issue you a refund.  

Our Be Assured guarantee is good for your first underwear purchase from ALPHX.com. If you purchased more than one pair, please try one on before removing the others from their packaging. If you don’t like the first pair, the others are still eligible for our standard return policy. 

Be Assured guarantee is limited to one use per household.

Returns & Exchanges

ALPHX underwear in their original, unworn, and unwashed condition may be returned for a refund up to 30 days after the original purchase date. We'll even cover the shipping cost. 

For Exchanges, please send us a message with what you want to return and what you would like to exchange the items for.  We'll send you the return label and ship out your knew items prior to receiving the returned items back. 

For more details visit our exchanges FAQ here.

Request a return label

 International Shipping

  • We have updated our shipping policies/rates for international orders.
  • All orders over $50.00 will now ship free via USPS Economy International* to the following countries:  Canada, Australia, New Zealand, Mexico, UK, and the 27 EU Member nations. (Germany, France, Italy, Spain, Poland, Romania, Netherlands, Belgium, Czechia, Greece, Portugal, Sweden, Hungary, Austria, Bulgaria, Denmark, Finland, Slovakia, Ireland, Croatia, Lithuania, Slovenia, Latvia, Estonia, Cyprus, Luxembourg) 
  • All orders under $50.00 will be subject to a flat rate fee.
  • *Free shipping only applies to USPS Economy International.  There have been interruptions of this service do to COVID outbreaks.  If this service is not available at the time you place your order, you will be shown alternative shipping methods/carriers and costs associated with them.  We apologize for any inconvenience and are more than happy to answer questions or suggest alternatives. 
  • International orders will be processed with 48 hours of receiving your order
  • Delivery options and prices will be displayed at checkout. The customer is responsible for any taxes and duties owed.

Our Be Assured Guarantee applies to International orders as well. We got you. 

ALPHX underwear in their original, unworn, and unwashed condition may be returned for a refund up to 30 days after the original purchase date. Customers are responsible for all return shipping costs.  

Request a return label 

Shipping Rates:

Timing is estimate only. Any transport delays are unfortunately beyond our control.  You will also be given options for expedited shipping at checkout.

 

 Location Mode &  Estimated Delivery Time Rate
Domestic (U.S.) USPS Economy               5-8 Business Days Free
Canada Economy International 6-10 Business Days

Flat Rate $10.00

Free for orders of $50.00 and higher.

Mexico
Economy International 6-10 Business Days

Flat Rate $10.00

Free for orders of $50.00 and higher.

Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Bermuda, British VI, Dominican Republic, Panama, Turks and Caicos Islands, Argentina, Chile, Columbia, Paraguay, Uruguay
Economy International 6-18 Business Days
Flat Rate $10.00
European Union Nations
Economy International 6-18 Business Days

Flat Rate $12.00

Free for orders of $50.00 and higher.

European Nations Not part of the EU Economy International 6-18 Business Days Flat Rate $12.00
The United Kingdom
Economy International 6-18 Business Days

Flat Rate $12.00

Free for orders of $50.00 and higher.

China, Hong Kong SAR, South Korea, Japan, Israel
Economy International 6-18 Business Days
Flat Rate $12.00
India, Indonesia, Malaysia, Philippines, Singapore, Sri Lanka, Taiwan, Thailand
Economy International 6-18 Business Days
Flat Rate $10.00
Australia, New Zealand
Economy International 6-18 Business Days
Flat Rate $14.00

Balance of World

DHL Calculated