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Shipping, Returns & Be Assured

Domestic Shipping

We don’t think Shipping Costs should come between us. That’s why we offer free shipping on every purchase. Restrictions Apply

  • Free shipping on every order within the U.S.
  • Free shipping on all returns within the U.S. subject to our return policy
  •  order. 

Domestic orders are shipped via USPS First Class: tracking information provided.

BE ASSURED

Give ALPHX a risk-free try, and if we’re not for you (we think we’re a catch btw), your purchase is on us. 

We believe we make a damn good product, but we understand that every man’s body is different, and we may not be right for everyone. That’s why we remove any risk for you to try ALPHX. If it doesn’t work for you, no hard feelings. We’d love to know why so we can continue to improve, but we will happily issue you a refund.  

Our Be Assured guarantee is good for your first underwear purchase from ALPHX.com. If you purchased more than one pair, please try one on before removing the others from their packaging. If you don’t like the first pair, the others are still eligible for our standard return policy. 

Be Assured guarantee is limited to one use per household and must be claimed within 30 days of the original purchase date.

Returns & Exchanges

INSTANT EXCHANGES

ALPHX underwear in their original, unworn, and unwashed condition may be returned for a refund up to 30 days after the original purchase date. We'll even cover the shipping cost. 

For Exchanges, please send us a message with what you want to return and what you would like to exchange the items for.  We'll send you the return label and ship out your knew items prior to receiving the returned items back. 

For more details visit our exchanges FAQ here.

Request a return label

International Shipping

We have updated our shipping policies/rates for international orders.

  • We have lowered our flat rate shipping to $5.00 on orders under $50.00 and orders over $50 now ship for free to the following countries via International Priority Delivery  (6-10 business days) : 
    • Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Turkey, Ukraine, Vatican City, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Philippines, Poland, Portugal, Réunion, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, United Kingdom
  • Free shipping only applies to Priority International.  
  • You will receive a tracking number to follow your order throughout the process.  
  • Your international shipping includes insurance.  There have been interruptions of this service due to COVID outbreaks.  If this service is not available at the time you place your order, you will be shown alternative shipping methods/carriers and costs associated with them.  We apologize for any inconvenience and are more than happy to answer questions or suggest alternatives. 
  • International orders will be processed with 48 hours of receiving your order
  • Delivery options and prices will be displayed at checkout.
  • The customer is responsible for any taxes and duties owed.

Our Be Assured Guarantee applies to International orders as well. We got you. 

ALPHX underwear in their original, unworn, and unwashed condition may be returned for a refund up to 30 days after the original purchase date. Customers are responsible for all return shipping costs.  

Request a return label 

Shipping Rates:

Timing is estimate only. Any transport delays are unfortunately beyond our control.  You will also be given options for expedited shipping at checkout.

 

 Location Mode &  Estimated Delivery Time Rate
Domestic (U.S.) USPS Economy               5-8 Business Days Free
Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Turkey, Ukraine, Vatican City, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Philippines, Poland, Portugal, Réunion, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, United Kingdom
Economy International 6-10 Business Days

Flat Rate $5.00

Free for orders of $50.00 and higher.