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FAQ's

FAQ's

 

Q. Do you ship internationally?

A. We plan to offer international shipping when we launch officially in November. Unfortunately, Pre-order rules vary by country, so we can only accept pre-orders for domestic shipment at this time. 

Q. What is your shipping and return policy?

A. We are excited to offer free domestic shipping on every order and competitive shipping rates on international orders. We don't want shipping costs standing between us. Oh, and the same goes for returns. We also offer our Be Assured guarantee. If you do not like the first pair you try, it's on us.  Our goal is to have you try ALPHX, so we want to make it easier for you. Complete shipping and return policies can be found here.

Q. What are your product sizing details?

We describe our fit as contemporary or modern. Sounds vague, right? Well, if you think about how men's pants fit today: a little lower on the waist, a little closer to the body, that describes ALPHX. We are also the first brand to offer a MDRN and ATHLTC Fit leg to help eliminate pinching for some guys and ride-up with others. So if you wear regular or slim-fit jeans, MDRN is probably a good bet. And if you wear athletic fit jeans, or like your regular jeans roomy in the leg, then ATHLTC may work for you. We encourage you to use our personalized fit finder to help guide you to your best fit. And of course, if you have any questions, feel free to contact us at hey@alphx.com.

Find My Fit

Q. Who owns ALPHX?

A. We know you have choices in men's underwear. We are so happy that you are here. You can learn more about our company and us in our About Us section.

When will I receive my order?




We can't wait to ship you your new underwear! We will mail out our Pre-orders in November as soon as we receive the product from our manufacturer. Of course, we will email you before shipping yours out and send along a tracking number once we do.

Our complete shipping and returns policy can be found here